Privacy Policy


Personal Data

Under the EU’s General Data Protection Regulation (GDPR), personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.


How We Use Your Information

This privacy notice tells you how we, Pentagon Freight Services, will collect and use your personal data for the provision of global freight forwarding, transportation and logistics, customs, warehousing and supply base management, and training and consultancy services.


Why Does Pentagon Freight Services Need to Collect and Store Personal Data?

In order for us to provide you with our services, we need to collect personal data:

In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.


Will Pentagon Freight Services Share My Personal Data with Anyone Else?

We may pass your personal data on to third-party service providers contracted to Pentagon Freight Services in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely and to use them only to fulfill the services. When they no longer need your data to fulfill this service, they will dispose of the details in line with Pentagon Freight Services’ procedures. If we wish to pass your sensitive personal data onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.


How Will Pentagon Freight Services Use the Personal Data It Collects About Me?

Pentagon Freight Services will process (collect, store, and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Pentagon Freight Services is required to retain information in accordance with the law, such as information needed for customs and tax processes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.


Under What Circumstances Will Pentagon Freight Services Contact Me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Can I Find Out the Personal Data That the Organisation Holds About Me?

Pentagon Freight Services, at your request, can confirm what information we hold about you and how it is processed. If Pentagon Freight Services does hold personal data about you, you can request the following information:


What Forms of ID Will I Need to Provide in Order to Access This?

Pentagon Freight Services accepts the following forms of ID when information on your personal data is requested:


Contact Details of the Data Protection Representative

The Global Compliance Director (email: compliance.global@pentagonfreight.com)